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Vacature: Directeur Projecten bij ProRail

Voor ProRail zoekt NGL International een Directeur Projecten: Een ervaren, inspirerende en slagvaardige veranderkundige met kennis en ervaring in het leiden van majeure projecten op het snijvlak van publiek en privaat.

Former executives of NGL are available as trusted advisors

In moeilijke tijden zoals deze heb je meer dan ooit behoefte aan een luisterend oor van een ervaren leider die jou en jouw positie begrijpt, oog heeft voor dilemma’s alsmede te maken keuzes en kan reflecteren op de actuele hectiek.

Vacature: Hermitage Amsterdam zoekt Lid Raad van Toezicht

Hermitage Amsterdam zoekt een lid Raad van Toezicht: een (bedrijfs)jurist met bij voorkeur een bi-culturele achtergrond.

“Everybody is an innovator” – Tanja Dik

Customer Experience starts with People Experience; that’s the starting point of Tanja Dik. With her wide experience in the entertainment industry as former Managing Director at Stage Entertainment, and current responsibility in the Aviation industry as Director Consumer Products & Services, Schiphol Group, Tanja knows how to reach and move the customer; one of the main challenges of our current VUCA times.

For us, it was an honour to have Tanja as our guest speaker at our fifth meeting of the Transformation Dialogues, where we could hear her reflections on why and how she developed her passion for customers, accelerating societal and digital trends, and what true customer experience means to a successful organization as Schiphol Group.

 

 

It’s about customer journey and the stories behind

Tanja shared her focus on every touchpoint where the customer can make their choices. This concerned the choice for the journey until they go home, the whole journey they have towards the airport, on the airport etc.

“I think four of five years ago, when I started there, people could go to a restaurant and just have their food because they want to have an encounter with their families or with their business partners. It’s now about a lot of people want to know what’s behind the food in a restaurant. People want to understand where our products come from. They want to have a storytelling. So, it’s not only about building restaurants and building new concepts and shop-in-shops, but also having a story to tell, which really comes close to personal purposes of people travelling.”

Customer experience starts with people experience
For Tanja, the theory of the EX (Employee eXperience) before PX (Product eXperience) is not only a theory. To her, the passion and true engagement with the customer starts with engagement of people on the work floor, within the working environment. The sense of belonging, the possibility to learn and to grow leads to that ‘sparkle’. If you can feel the sparkle in your working environment, you can also bring the sparkle to the end customer. “

 

Embracing change is the key to transformation

To conclude Tanja’s drive to transform goes beyond understanding the market and understanding the reaction of people working in it. It’s about making people understand that if they want to get to speed up, they first have to embrace change. That also means you can’t make a new innovation or the best new step if you don’t dare to fail. So, it’s not only about embracing change, but also embracing mistakes. Celebrate mistakes is essential to learn and to grow.

We look back on a very inspiring and insightful dialogue and would like to take this opportunity again to thank Tanja for sharing her vision and her transformation with us.

The next Transformation Dialogues will be at May 12, 2020. Bercan Günel will then interview Casper de Nooijer, CEO Audax.

NGL Team

Bercan Günel
Gijs de Vries
Annelies van Zutphen
Ron de Mos
Saskia van Walsum
Walter van Kuijen
Jacqueline Smit
Nadine Janssen

Purpose, Strategy, People and Business – a fascinating quest by Helen Mets

We were honoured to have Helen Mets, President Resins & Functional Materials at DSM as guest speaker at our fourth meeting of the Transformation Dialogues series. We were looking forward hearing her reflections on her journey in transformation as the leader of a global business in challenging markets.  How do you perform, grow and make an impact with a global company while embedding diversity, sustainability and circularity? In other words, how do you change the tires of the car while driving full speed ahead?

People, Planet, Profit
Helen shared DSMs journey in creating the strategy which was externally launched mid 2018. Starting with the global agenda as defined by the 2015 Sustainable Development Goals, DSM identified where and how they could contribute to reaching these ambitions. Next, DSM matched their unique capabilities with the SDGs to maximize their potential contribution and impact.

As a result, three focus domains were chosen; nutrition & health, climate & energy and resources & circularity. All of these provide unique and relevant opportunities for impact and sustainable growth for each of the DSM businesses. 

Success versus Purpose
Helen defined her personal success as inspiring other companies and leaders to successfully and sustainably address social issues, for Helen specifically climate and malnutrition, and to witness substantial progress 5 years from now. She stressed the need for leaders to make their internal voice heard, to follow the compass of their purpose and to have the courage to take action, share and inspire others.

New Generation Leadership
We would like to summarize the important lessons Helen’s leadership journey into a triangle and circles. A triangle of translating purpose into strategy (connecting it to the head), inspiring teams and employees around this purpose (connecting to the heart). And finally setting it into action, which completes the triangle to our hands.

The circles represent every layer of Helen’s vision connecting all stakeholders in numerous ways. It also aligns with her personal life’s circle and the personal transformation journey she has made.

To conclude
We look back on a very inspiring and insightful dialogue and would like to take this opportunity again to thank Helen for sharing her vision, her quest and her vulnerability with us.

The next Transformation Dialogues will be at February 6, 2020. Bercan Günel will then interview Tanja Dik, Director Consumer Products & Services at Schiphol Group.

NGL Team

Bercan Günel
Gijs de Vries
Annelies van Zutphen
Ron de Mos
Saskia van Walsum
Walter van Kuijen
Jacqueline Smit
Nadine Janssen